Booking Conditions

Submitting an enquiry or quote request does not guarantee availability or confirm a booking. A booking is confirmed when Go Kiwi Tours accepts it and communicates the agreed arrangements.

Please review your confirmation carefully and tell us promptly about any incorrect details.

The accepted quote or booking confirmation will set out the agreed service, price and payment requirements. An advance deposit is payable where specified.

The deposit amount, balance deadline and accepted payment methods will be communicated before your booking is confirmed.

Please provide accurate pickup and drop-off addresses and any access instructions. The agreed pickup time and location will be stated in your confirmation, and you should be ready at that location at the scheduled time.

Changes to pickup arrangements should be communicated as early as possible and are subject to agreement.

Please provide accurate passenger numbers and luggage requirements. The agreed vehicle capacity cannot be exceeded, and changes may require revised arrangements and pricing.

Your confirmed itinerary describes the agreed transportation service. Additional stops, waiting time, detours and changes are subject to availability, safety and agreement, and any additional charges will be agreed before they are incurred.

Travel times are estimates and may change because of traffic, roadworks, weather or road closures.

Go Kiwi Tours provides transportation services, not meals or catering. Meals, accommodation, attraction admissions, cruises and third-party activities are excluded unless expressly listed in the accepted quote.

Restaurants mentioned in an itinerary are suggested stops, and you pay for your own purchases. Third-party services may be subject to separate supplier terms.

Passengers must comply with applicable laws and reasonable safety instructions, and must not behave in a way that creates an unreasonable safety risk, damages the vehicle or prevents the driver from driving safely.

We may refuse or discontinue a service where necessary for safety or legal compliance. Any resulting cancellation or refund will be handled under the accepted booking terms and applicable law.

Traffic, road closures, weather, accidents and other unexpected events may affect your itinerary. We will make reasonable efforts to communicate significant changes and discuss practical alternatives.

Customer cancellations are governed by our Cancellation & Refund Policy. Please send cancellation requests in writing and keep our acknowledgement.

If we need to change your booking, we will communicate the proposed changes and discuss reasonable alternatives where practicable. Any refund or other remedy will be determined under the accepted booking terms and applicable law.

Personal information you provide is handled under our Privacy Policy and the Privacy Act 2020.