Terms & Conditions

By proceeding with a booking, you agree to the terms communicated and accepted for that booking.

These terms should be read alongside our Booking Conditions, Cancellation & Refund Policy and Privacy Policy.

Nothing in these terms excludes any rights or remedies that cannot legally be excluded under New Zealand law.

Go Kiwi Tours provides private transportation, airport transfers, sightseeing transport, intercity transfers and customised multi-day transportation itineraries, subject to availability and the accepted booking.

The exact service, route, pickup arrangements, duration and price will be set out in the accepted quote or booking confirmation.

Meals, catering, accommodation, attraction tickets, cruises and other third-party activities are not included unless expressly stated in the accepted quote.

Restaurants mentioned in itineraries are optional stops where you may purchase your own food.

Quotes are based on your requirements, including travel dates, route, passenger numbers, pickup and drop-off locations and requested itinerary.

A quote is not a confirmed booking until Go Kiwi Tours accepts the booking and communicates confirmation.

Changes to routes, additional stops, waiting time or additional services may affect the price. Any additional charges will be communicated and agreed with you before they are incurred.

An enquiry does not automatically confirm a booking. Bookings are confirmed when Go Kiwi Tours communicates acceptance and provides the relevant booking details.

An advance deposit is required where specified in the accepted quote or booking confirmation. The deposit amount, balance payable, payment deadline and accepted payment methods will be communicated to you before you commit to the booking.

You must provide accurate travel dates, passenger numbers, contact details, pickup and drop-off information and luggage requirements, and tell us promptly about any changes affecting the booking.

Passengers must follow reasonable safety instructions, comply with applicable laws and treat drivers and vehicles respectfully.

Itinerary changes are subject to availability, safety and agreement.

Travel times are estimates and may be affected by traffic, roadworks, weather, road closures, accidents and other unexpected circumstances. We will make reasonable efforts to tell you about significant disruptions and discuss practical alternatives.

Go Kiwi Tours may refuse or discontinue a service where proceeding would be unsafe or unlawful. Any cancellation, refund or other remedy will be handled in accordance with the accepted booking terms and applicable law.

Where an itinerary involves an independently operated attraction, cruise, accommodation provider or other supplier, that supplier's terms may apply to its own service. Relevant third-party conditions will be disclosed before you commit to the affected booking.

Third-party services are not included unless the accepted quote explicitly confirms this.

Customer cancellations are subject to our Cancellation & Refund Policy.

Cancellations by Go Kiwi Tours, significant service changes, weather disruptions and road closures will be handled according to the circumstances, the accepted booking terms and applicable law.

Go Kiwi Tours will provide services in accordance with applicable New Zealand law.

Nothing in these terms excludes or restricts statutory consumer rights, guarantees, remedies or liabilities that cannot legally be excluded or restricted, including under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

Please contact us promptly if you have a concern about a booking or service. Complaints will be reviewed fairly, and we will make reasonable efforts to communicate possible resolutions.

These terms are governed by New Zealand law, subject to mandatory legal requirements.